At Brenve.com, we are committed to providing you with a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, our return and exchange policy is designed to make the process straightforward and hassle-free.
1. Return Policy
Eligibility for Returns
- Returns must be initiated within 30 days of the delivery date.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain products, including perishable goods, custom-made items, and personal care products, may not be eligible for return.
How to Return
- Contact our customer support team at [Support Email Address].
- Include your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.
Shipping Fees
- Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective/damaged item.
- We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of returned packages without tracking.
Refunds
- Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method.
- Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.
2. Exchange Policy
Eligibility for Exchanges
- Exchanges may be requested within 30 days of the delivery date.
- Items must be unused, unworn, and in their original packaging.
How to Exchange
- Contact our customer support team at [Support Email Address].
- Provide your order number, the item(s) you would like to exchange, and the reason for the request.
- Our team will provide the applicable exchange and shipping instructions.
Shipping Fees
- Customers are generally responsible for return shipping of the original item.
- Where the exchange is due to an incorrect, damaged, or defective item received, Brenve.com may cover applicable replacement shipping costs.
3. Non-Returnable Items
Certain products may not be eligible for return or exchange, including:
- Gift cards
- Downloadable software or digital products
- Certain health and personal care items
- Perishable products, such as food or flowers
- Custom-made or personalized products
- Items specifically identified as non-returnable on the product page
4. Damaged or Defective Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible.
Depending on the circumstances and product availability, we may provide a refund, replacement, or other appropriate resolution.
Please include your order number and, where possible, photographs showing the condition of the item and packaging.
5. Contact Us
If you have questions or need assistance with a return or exchange, please contact us at:
Brenve.com
Owner/Legal Entity: [Owner or Legal Entity Name]
Phone: [Phone Number]
General Inquiries: [Email Address]
Returns & Exchanges: [Support Email Address]
Thank you for shopping with Brenve.com.
We value your business and are committed to providing a reliable shopping experience.
